Refund policy

Right of return (right of withdrawal)

Under the Finnish Consumer Protection Act, a consumer customer has the right, without giving any reason, to cancel an order placed in the online store or through the sales service within 14 days of receiving the product (or, for an order delivered in several instalments, the last instalment). This is the right of return.

Once the customer has received the product, they must keep it unchanged until they have decided to keep the goods.

The right of return for LuxuryShowers.fi products is 30 days, calculated from receipt of the product. A return is only possible if the product is in resaleable condition and free of defects. If the returned product has been used, LuxuryShowers.fi is entitled to charge a 25% reduction in value. Returned products must not, for example, be damaged, soiled, altered or worn.

To meet the deadline for the right of return, it is sufficient that the customer returns the product in accordance with the instructions as a Matkahuolto / Posti parcel, or sends notice of exercising the right of return before the 30-day return period ends.

Notice of return can be given in free form by email to sales@aromasense.fi The message must clearly state that the intention is to return the product, must include the customer's name, order number and contact details including email address, and must have the subject line “return notice” (“palautusilmoitus”). LuxuryShowers.fi will confirm receipt of the return notice by email.

Without undue delay and in any case no later than 14 days after giving notice of return, the customer must return the product in its original sales packaging, carefully packed and without additional markings. All parts, accessories and user instructions belonging to the product must be returned with it. Product labels and other markings must be intact and in place. Any free gifts delivered with the returned product must also be returned.

If the return shipment measures no more than 60 x 60 x 100 cm and weighs less than 10 kg, it can be returned via Matkahuolto or Posti. The customer must request and keep the shipping receipt proving the return, as well as the tracking code. If the returned product is lost in transit and there is no receipt, the customer bears responsibility for the loss.

Returning a product is chargeable to the customer. LuxuryShowers.fi is entitled to charge the customer €7.50 for the costs incurred by the return of the product, which covers part of the shipping costs in Finland. Returns from abroad are made at the customer's own expense.

Failure to collect the product or refusal to accept the product does not cancel the order or constitute exercise of the right of return. Any return costs of €7.50 resulting from failure to collect will be charged to the customer. If the product is broken or defective, or the wrong product has been delivered, the customer must contact sales@aromasense.fi to agree on repair, replacement or return of the product.

LuxuryShowers.fi may offer an exchange right for the product. If the customer wishes to exchange the product they ordered, this is handled in writing via sales@aromasense.fi

Restrictions on the right of return

Some products have a restricted right of return. LuxuryShowers.fi does not accept returns of hygiene products if the sales packaging has been opened. These restrictions are based on the Finnish Consumer Protection Act (Chapter 6, Section 16). In addition, clearance products purchased directly from the shop have no right of return.

Refund

LuxuryShowers.fi will refund the customer the value of the returned products (less any return costs) using the payment method with which the customer paid for the product. Refunds are made within 14 days of LuxuryShowers.fi receiving the returned product. The customer incurs no costs for the refund of payments. The customer is refunded the price they paid for the product, even if the price of the product has subsequently changed.