Terms of order

Updated 29.06.2026

General

LuxuryShowers.fi (formerly AromaSense.fi) is an online store where Aroma Sense Finland Oy (Business ID 2860622-3, Soikkokuja 1 04440 JÄRVENPÄÄ) acts as the seller of products. The sales agreement between customers and LuxuryShowers.fi is primarily governed by these terms and conditions, and otherwise, for consumer customers, by Finnish consumer protection legislation, and for corporate customers, by the Finnish Sale of Goods Act.

LuxuryShowers.fi is not responsible for any product defects, delivery delays, or other breaches of contract caused by circumstances beyond LuxuryShowers.fi's control (force majeure). Even in such situations, LuxuryShowers.fi strives to serve the customer in the best possible way and notifies the customer of the force majeure event without delay.

LuxuryShowers.fi has the right to update these terms at its discretion without prior notice. Orders are subject to the terms and conditions in force at the time of placing the order. The current terms and conditions can be read on the LuxuryShowers.fi website.

Dispute Resolution

If any disagreement arises between the parties concerning a purchase or these terms and conditions, the parties shall primarily seek to resolve the dispute through negotiations. If the parties fail to reach an amicable settlement, the dispute shall be resolved in the District Court of Helsinki, Finland. However, a consumer customer may refer the dispute to the general court of their domicile or to the Consumer Disputes Board for resolution. To initiate proceedings with the Consumer Disputes Board, the consumer customer must contact consumer advice.

Ordering Products

The customer must carefully review the product information before ordering. All product-related information can be found on the product page in the online store.

A binding order is created when the customer sends an order from the online store. The customer is advised to carefully check the contents of their order before confirming the order, accepting the terms and conditions, and making payment. The customer understands and accepts that the order involves a payment obligation.

LuxuryShowers.fi will send an order confirmation to the email address provided by the customer. It is the customer's responsibility to verify that the order confirmation matches the content of the order.

LuxuryShowers.fi has the right to decline an order. LuxuryShowers.fi may decline an order, for example, if the product or a substitute product is no longer available.

When shopping at LuxuryShowers.fi, customers must always provide accurate and complete information about themselves. Required information includes name, email address, phone number, postal address, and a separate delivery address if the products are to be delivered to a different address. The customer is responsible for the accuracy of the information provided.

Clearance Products

The LuxuryShowers.fi online store sells clearance products, which are products being discontinued from the selection, display models, and special batches.

Clearance products sold in the online store:
Products are sold in the normal way through the online store. LuxuryShowers.fi guarantees that the product itself is in perfect condition and comes with a standard warranty. The packaging may be opened or damaged, but the product will be properly protected for transport.

Immediate Pickup Products

Some products sold in the LuxuryShowers.fi online store are also available for immediate pickup from the Warehouse, allowing the customer to collect the product themselves from the specified location. The customer should first call to confirm that someone is present at the Warehouse (located at a home address). LuxuryShowers.fi reserves the right to fluctuations in stock levels and cannot guarantee the availability of all immediate pickup products due to continuous changes in stock. Consumer customers have the right of return for immediate pickup products.

Prices and Payment

Product prices are valid indefinitely or for a separately announced period. Products are charged based on the price valid at the time of order, as shown in the shopping cart and order confirmation.

If there has been an error in the price stated in the online store, the price does not bind LuxuryShowers.fi. In cases of clear pricing errors, LuxuryShowers.fi may invoke a mistake if the error was so obvious that the customer should have understood its existence. LuxuryShowers.fi reserves the right to cancel an order in cases of obvious product or pricing errors.

Prices include VAT. Product prices do not include delivery and handling costs; these are stated separately both immediately upon order and in the order confirmation sent to the customer.

LuxuryShowers.fi may occasionally offer various discount codes to its customers. Discount codes generally provide a discount only on products, not on shipping costs. Discount codes may have product-specific restrictions. As a general rule, a customer can use the same discount code only once. To receive the discount, the discount code must be valid at the time of placing the order and must be registered with the order. The discount cannot be activated retroactively for an order. Only one discount code can be used per order. If products are returned, the conditions for fulfilling the discount code will be checked.

The order is paid in full at the end of the ordering process using the available payment methods. Once the payment transaction has been approved, the customer's order proceeds to the processing stage in the LuxuryShowers.fi online store. Payment processing uses an SSL-encrypted communication connection, ensuring that payment and customer information are protected in a manner generally considered secure in the industry.

If the customer does not have any of the stated payment methods available, it is possible for the customer to place an order via sales@aromasense.fi by email or by phone at +358 40 579 6202. In this case, the sales service will register the order in the system and send a proforma invoice to the customer's email address. By paying the invoice, the customer confirms their order and accepts its content. Order processing will proceed once the payment has been credited to LuxuryShowers.fi's account.

Product Availability and Delivery Delays

LuxuryShowers.fi strives to ensure that the online store provides up-to-date and accurate information about available products, but cannot always guarantee the accuracy of the information, nor the availability or sufficiency of the products for sale. Certain products are stocked in limited quantities, or a product may otherwise be temporarily out of stock due to fairs.

If the product is a pre-order item, the delivery time may be several months from the order. The estimated delivery time for pre-order items is indicated on the product card.

If the delivery of products is delayed from the estimated time, LuxuryShowers.fi will endeavor to inform the customer of the delay using the contact information provided by the customer and to provide the customer with a new estimate for the product's delivery time. The customer is deemed to have accepted the new estimated delivery time if the customer does not, without delay after receiving the notification, demand the cancellation of the order due to delivery delay. If, after placing the order, it turns out that the ordered product is temporarily or permanently out of stock, LuxuryShowers.fi will inform the customer of this as soon as possible.

If the ordered product is not available at all, LuxuryShowers.fi will fully refund the price already paid by the customer for the ordered product, and the transaction will be deemed canceled for that particular product.

Products ordered from LuxuryShowers.fi are primarily delivered directly from our own warehouse. Some SKIL products are order products, which are mainly ordered once a week. LuxuryShowers.fi is not responsible for damages that may arise from delivery delays or cancellation of the purchase. However, consumer customers have the right to invoke their rights under consumer protection law due to delays in product delivery. LuxuryShowers.fi is not responsible for delays if delivery is delayed or the order cannot be delivered at all due to reasons attributable to the customer (e.g., the customer has provided incorrect contact information).

Delivery

LuxuryShowers.fi delivers products to delivery addresses worldwide, excluding poste restante addresses. The estimated delivery time and method for products are product-specific and are indicated on the product card.

Products delivered to home addresses are transported to the destination address. For products delivered to a pickup point (Posti or Matkahuolto), the customer will receive a notification via email and/or text message when the order is ready for pickup.

Packages not collected from the pickup location and packages that the customer has refused to accept will be returned to LuxuryShowers.fi. In such cases, LuxuryShowers.fi is entitled to charge the customer a fee of 7.5€ for the costs incurred from the product's return, which covers a portion of the shipping costs.

LuxuryShowers.fi is responsible for any damage to or loss of goods ordered from LuxuryShowers.fi and transported to the customer during transit.

If the customer wishes to order products abroad, shipping costs are at a fixed price. Prices vary by country and depending on the delivery method.

LuxuryShowers.fi delivers orders to Åland without VAT. The customer must clear the shipment through customs and pay the VAT during customs clearance. More information on customs clearance can be found on the Finnish Customs website.

Product Inspection, Complaints, Liability for Defects, and Warranty

Product Inspection and Transport Damage

Once the customer has received the delivery, they must promptly check that the delivered products are intact and otherwise free of defects. If the product is delivered directly to the customer by a transport company, it is advisable to be home when the goods arrive. When receiving the goods, the customer must check that the delivery matches the accompanying transport document (consignment note/delivery note) and is undamaged.

If the customer detects transport damage, they must make a note of it on the transport document. Without any notation on the transport document, responsibility for defects already observable at the time of delivery remains with the customer. Additionally, upon discovering a defect, the customer must promptly file a complaint with LuxuryShowers.fi customer service at sales@aromasense.fi

Complaints and Liability for Defects

If the customer finds that the product is defective or broken, a complaint must be made without delay to sales@aromasense.fi. A consumer customer has the right, under consumer protection law, to report a defect within two months of its discovery. The customer is obliged to present proof of purchase (receipt/order confirmation) in connection with the complaint. Complaints are handled only in writing.

If a product is confirmed to be defective, LuxuryShowers.fi primarily has the right to rectify the defect or deliver a defect-free product within a reasonable time. LuxuryShowers.fi is liable for the product's defect in accordance with statutory liability for defects, either alone or together with the product's manufacturer. For corporate customers, LuxuryShowers.fi is not responsible for direct or indirect losses, damages, or loss of income caused by the product and/or service.

LuxuryShowers.fi's liability does not cover product damage after delivery, normal wear and tear of the product, or damage caused by use contrary to the product's instructions for use and care, maintenance, or repair procedures performed by parties other than LuxuryShowers.fi.

Warranty

The warranty for LuxuryShowers.fi products is stated in the product information. The possible warranty for products is determined according to the warranty conditions defined by the manufacturer. The warranty for showers is 2 years.

The product information states the possible warranty period for the product. The order confirmation received with the order serves as the warranty certificate for products ordered from LuxuryShowers.fi. The customer must retain the warranty certificate for the entire warranty period.

Returning and Refunding an Order

The terms presented in this section apply only to consumer customers. Corporate customers do not have the right of return.

Right of Return (Right of Withdrawal)

Based on consumer protection law, a consumer customer has the right to cancel an order placed in the online store or through sales service without stating a reason within 14 days of receiving the product (or, in the case of an order delivered in multiple installments, the last product installment), i.e., the right of return.

Once the customer has received the product, they must keep it unchanged until they decide to keep the item.

The right of return for LuxuryShowers.fi products is 30 days, calculated from the receipt of the product. Returns are only possible if the product is resaleable and free of defects. If the returned product has been used, LuxuryShowers.fi has the right to deduct a 25% depreciation. Returned products must not be, for example, damaged, soiled, altered, or worn.

To comply with the return period, it is sufficient that the customer returns the product by post according to instructions or sends notification of the exercise of the right of return before the 30-day return period expires.

A return notification can be sent informally via email to sales@aromasense.fi. The message must clearly indicate the intention to return the product and include the customer's name, order number, and contact information, including email address, and should be titled "return notification". LuxuryShowers.fi will confirm receipt of the return notification by email.

The customer must promptly, and in any case no later than 14 days after making the return notification, return the product in its original sales packaging, carefully packed without additional markings. All parts, accessories, and instructions for use related to the product must be returned with the product. Product labels and other markings must be intact and in place. All free gifts provided with the returned product must also be returned.

If the return shipment measures a maximum of 60 x 60 x 100 cm and weighs under 20 kg, it can be returned via Matkahuolto or Posti. The customer must request and retain the shipping receipt and tracking number for the return. If the returned product is lost in transit and there is no receipt, the customer is responsible for the loss.

Returning the product is subject to a charge for the customer. LuxuryShowers.fi is entitled to charge the customer €7.50 for the costs incurred from the product's return, which covers a portion of the shipping costs.

Failure to collect the product or refusal to accept it does not cancel the order or constitute the exercise of the right of return. Any return costs incurred from uncollected items, €7.5, will be charged to the customer. If the product is broken or defective, or the delivered product is incorrect, the customer must contact sales@aromasense.fi to arrange for the product's repair, replacement, or return.

LuxuryShowers.fi may offer an exchange right for the product. If the customer wishes to exchange the ordered product, this will be handled in writing via sales@aromasense.fi

Limitations on the Right of Return

Some products have a limited right of return. LuxuryShowers.fi does not accept returns of hygiene products if the sales packaging is opened. These restrictions are based on the Consumer Protection Act (Chapter 6, Section 16). Additionally, clearance products purchased directly from the store do not have a right of return.

Refund

LuxuryShowers.fi will refund the value of the returned products (minus any return costs) to the customer using the same payment method the customer used to pay for the product. Refunds will be processed within 14 days of LuxuryShowers.fi receiving the returned product. The customer will incur no costs for the refund processing. The customer will be refunded the price paid for the product, even if the product's price has changed subsequently.

Personal Data Processing and Cookies

LuxuryShowers.fi processes customer personal data in a manner permitted and mandated by the personal data legislation in force at any given time.

The LuxuryShowers.fi online store uses cookies.